General Terms and Conditions
1. General Provisions
1.1 These Sales Terms and Conditions (“Terms”) govern the sale of goods and services offered by Hellolifi (“Seller”) via its B2B webshop ( “Webshop ‘) to business customers (“Buyer”).
1.2 Illustrations, catalogues, colours, drawings, webinformation, prices, availability of products , dimensions, statements of weight, measurements etc. made available by Hellolifi are only meant to present a general idea of the products to which they refer; they are approximate only and therefore not binding.
1.3 By placing an order on the Webshop, the Buyer agrees to these Terms. These Terms shall apply to all contracts for the sale of goods and services, excluding any other terms unless expressly agreed upon in writing.
2. Scope of Sale
2.1 The Seller agrees to sell, and the Buyer agrees to purchase, the products listed in the Seller’s Webshop – hellolifi.net , subject to the Terms herein.
2.2 Hellolifi operates as a distributor and does not manufacture the Products sold through the Webshop. As such, Hellolifi cannot be held liable for defects or faults arising from the manufacturing process.
3. Non-Manufacturer Clause
3.1 Disclaimer of Warranty as Manufacturer: The Buyer acknowledges that the Seller is not the manufacturer of the Products. Consequently, any warranties relating to the Products, including but not limited to warranties of merchantability or fitness for a particular purpose, are those of the manufacturer, not the Seller. The Seller will, upon the Buyer’s request, assign to the Buyer, to the extent permissible, any rights the Seller has against the manufacturer for defective Products.
3.2 Liability for Defective Products: In the event of defects, the Seller’s role is limited to assisting the Buyer in making claims to the manufacturer under the applicable warranties. Any product returns or warranty claims should be made in accordance with the manufacturer’s policy. The Seller’s liability is limited to facilitating communication and support between the Buyer and the manufacturer.
3.3 Limitation of Liability: The Seller disclaims any liability for damages, direct or indirect, caused by any defects in manufacturing. The Seller is not responsible for any defects in design, material, or workmanship that are attributed to the manufacturing process.
4. Ordering and Acceptance
4.1 All orders placed by the Buyer via the Webshop are subject to acceptance by the Seller. The Seller reserves the right to reject any order at its sole discretion.
4.2 Once accepted, orders cannot be canceled or modified without written consent from the Seller.
5. Prices and Payment Terms
5.1 Prices displayed on the Webshop are exclusive of VAT, taxes, duties, and shipping fees unless otherwise stated. The Buyer is responsible for any applicable taxes or fees arising from the purchase such as Federal, state, local taxes and assessments, import duties and other charges.
5.2 All sales shall be prepaid. If payment terms are extended, payment shall be net 14 days from date of invoice, unless otherwise agreed in writing.
6. Delivery Terms
6.1 Delivery times indicated by the Seller are estimates and not binding. The Seller will use its best efforts to meet the delivery schedule but will not be held liable for delays due to third-party shipping companies or the manufacturer.
6.2 Products are sold Ex works. Risk of loss or damage to the Products passes to the Buyer upon delivery to the carrier.
6.3 Claims for shortage or damage must be made within three business days. Products are carefully packed and delivered in good condition to the carrier. All claims for loss or damage in transit must be made by the buyer directly to the carrier. Hellolifi will assist you in any manner possible in the presentation and enforcement of such claims without waiver of our rights to have compliance with the terms of payment of our invoice.
7. Warranty and Product Returns
7.1 The Seller provides no warranty of its own but will assist the Buyer in claiming any warranties from the manufacturer. Any defects or issues must be reported within 7 days in written upon receipt of the Products.
7.2 Returns will only be accepted if agreed upon by the Seller and must comply with the manufacturer’s return policy. Hellolifi will accept returned goods only when prior authorization for such return has been obtained by the manufacturer. Returns for credit must be in accordance with RMA procedures as established by Hellolifi and manufacturer. Restocking charges of 30% plus any handling or replacing costs will be deducted. In case of return the purchaser will pay for the return transport costs.
8. Limitation of Liability
8.1 Hellolifi is not liable for indirect, special, or consequential damages, including loss of business, profits, or use.
8.2 Hellolifi shall not be held liable for damages resulting from the manufacturer’s fault, including but not limited to manufacturing defects, product design issues, or product recalls.
9. Intellectual Property
9.1 All trademarks, logos, and intellectual property rights related to the Products are owned by the respective manufacturers and licensors. The Buyer acknowledges that it does not acquire any rights to the trademarks or intellectual property through the purchase of Products. Buyer will not decompile , reverse engineer, decrypt or otherwise reduce or attempt to reduce any software or firmware in the Technology to source code form , both during and after the performance of the sales.
10. Force Majeure
10.1 Hellolifi shall not be held responsible for delays or failure to perform any obligations under these Terms due to events beyond its control, including but not limited to natural disasters, strikes, or disruptions in supply chains from manufacturers. Hellolifi shall not be liable for missed delivery and/or inability to perform due to unforeseen circumstances or conditions, including governmental regulations, labor stoppage, casualties, fire and other causes beyond our control
11. Governing Law and Jurisdiction
11.1 These Terms shall be governed by and construed in accordance with the laws of The Netherlands, and any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Eindhoven, The Netherlands.
Hellolifi,
Torenallee 20
5617 BC Eindhoven
The Netherlands.
Mail : info@hellolifi.net
Tel : ( +31) 040 – 240 5499
COC : 17130610
VAT : NL809361085B01
Hellolifi is a tradename from Boosten Beheer BV.